frequently-asked-questions- JinReo

Frequently Asked Questions

we have summarized some of the questions that users often ask, including product instructions, product manufacturers and product shipping, foot care and other issues, hoping to give users the best experience, if you want to find the answer to your questions here, please contact us by mail or phone.

FOOTBEDS

- HOW LONG DOES IT TAKE TO PROCESS A RETURN?
  - Two to four weeks
- CAN I HEAT UP MY FOOTBEDS IN MY MICROWAVE?
  - Absolutely not! If you try to use a microwave the insoles will be ruined. The reason for this is that a microwave does not heat evenly. If you do not have access to a conventional oven, place the insoles in your footwear without heating them. They will adapt to your feet over time, usually just a few days.
- WHAT PRODUCT DO YOU RECOMMEND FOR PLANTAR FASCIITI
  - Our Total Support® replacement insoles work really well for this.
- WHAT DOES M AND W STAND FOR?
  - Men and Women
- WHAT ARE THE CARE INSTRUCTIONS?
  - Hand wash and air dry.
- DO I HAVE TO HEAT MOLD THE FOOTBEDS TO USE THEM?
  - No. You can place the footbeds in your footwear without heating them and they will adjust to your feet over time, usually a few days. Heating the footbeds first simply speeds up the customization process.
- CAN I MOLD MY FOOTBEDS MORE THAN ONCE?
  - Yes. You can re-mold your footbeds up to 5 times without affecting the quality
- IS IT POSSIBLE TO OVERHEAT MY FOOTBEDS TO THE POIN
  - Yes. If you put SOLE in the oven while it is preheating, they will likely overheat and possibly melt. Make sure that the insoles are in the oven for 2-3 minutes maximum. By closely monitoring the amount of time the insoles are in the oven you will ensure they are sufficiently heated for molding, without getting overheated
- WHAT IF THE OPTI-THERM INDICATOR FALLS OFF OR DOES
  - The Opti-Therm Indicator is not crucial to the molding process. Preheat your oven to 200°F and place the insoles in the oven on the centre rack. Make sure that the insoles stay in the oven for no less than 2 minutes, and no longer than 3 minutes. By closely monitoring the amount of time the insoles are in the oven you will ensure they are sufficiently heated for molding, without getting overheated.

FOOTWEAR

- WHAT SIZE DO I BUY IF I AM A HALF SIZE?
  - We recommend you go down to the next whole size.
- WHAT IS JINREO SHIPPING POLICY?
  - It’s important to us to provide the best shipping experience, so we are now shipping everywhere in the 48 Contiguous States only. We are unable to ship to Alaska, Hawaii, Puerto Rico and the other US territories. No international orders are accepted.
- SHOULD I WEAR SOCKS DURING THE MOLDING PROCESS?
  - It is up to your personal preference whether you wear socks during the molding process or not. We recommend replicating the combination of foot, sock, and footwear that you plan to use the insoles with. If you normally wear socks with this footwear, then wear socks during the molding process; if you do not normally wear socks, then avoid wearing socks while molding
- SHOULD I REMOVE THE EXISTING FACTORY INSOLE BEFORE
  - If possible, yes. Leaving them in may interfere with the effectiveness of your new SOLE Custom Footbeds. If the factory insoles are not removable you can still use SOLE Custom Footbeds, but you may need to use a low volume model.
- HOW DO I WASH & CARE FOR MY FOOTBEDS?
  - To clean your footbeds, we advise that you remove the footbeds from your footwear, and wipe them with a damp cloth and a mild detergent, and allow them to air dry. If your footbeds get wet during use, remove them from your footwear and allow them to air dry.
  - PLEASE NOTE: Because of the temperature-sensitive nature of our footbeds, please do not leave them in high-heat conditions for extended periods, like inside a vehicle on a hot day, or in any kind of direct sunlight.

SHIPPING

- SHOULD I REMOVE THE FACTORY INSOLES?
  - Yes. jinreo insoles should replace the factory insert in your footwear. If your shoes do not have removable inserts, you'll want our short insoles.
- WHEN SHOULD I REPLACE MY INSOLES?
  - We recommend replacing your insoles when you begin to notice a decrease in comfort or support. Several factors affect the wear of the product, such as activity, usage and foot structure, but under normal casual wear, your Senthmetic should last 6 months or longer. You can expect the product life to be significantly shorter if you wear the same pair daily or wear during rigorous activity such as running. Senthmetic insoles are designed using the highest quality cushioning foams and supportive materials possible but even these high quality materials will break down over time with extended wear and tear.

Questions

Frequently Asked Questions

production

Information

Social media